Successes

Analyzed financials and identified areas to increase revenue and decrease expenses to improve the bottomline 

Co-created and completed staff performance reviews

Co-created and updated employee on-boarding and orientation

Consulted on the State of Oregon Coordinated Care Organizations (CCOs) metrics and improvement project 

Customized a continuous improvement program integrating Lean Six Sigma, traditional and agile project management methodologies

Designed and developed program systems to implement and sustain (such as chronic disease management, pediatric Immunizations, learning management, and telecommunications)

Determined and presented relevant internal data queries to meet Primary Care Payment Model (PCPM) requirements

Developed an organization code of conduct to practice

Educated on the revenue cycle and facilitated conversations with directors, managers, supervisors and staff to identify opportunities for improvement and plan project initiatives 

Established government executive recruiting process including scoring matrices and debrief forms for evaluation

Established program evaluation processes to monitor outcomes

Improved Clinical Care Management 

Identified and optimized team roles and responsibilities; such as for Patient Care Medical Homes (PCMH)

Identified and utilized key performance indicators for performance management

Site observation of work environments to maximized on the space for effective use of the areas

Optimized current IT software to reduce operational costs (such as HealthStream, MS, and Google Products)

Prepared for regulatory compliance visits

Recruited, hired, and retained employees

Redesigned the office layout for functionality

Reduced and consolidated forms and handouts

Reduced infections in the work environment

Reviewed, revised, and consolidated policies and procedures

Standardized the documentation management system

Strategized and led projects to decrease overtime hours

Streamlined audits for regulatory compliance

Studied supply ordering behaviors and established a Just-in-time inventory system

Sustained grant objectives beyond funding years