Founder and Principal

Florence Gerber, MBA

In the 1990s Florence Gerber had a desire for a career in the healthcare industry and managed a clinic in Silicon Valley California. Taking advice from a mentor, she resigned from her job to work with organizations having economic growth during the "technology boom." She accepted an operations and account manager at Kelly Services overseeing customers such as Intel, Fujitsu, 3Com, and Lifescan, a Johnson and Johnson company. The goal was to learn from top organizations and bring back best practices when returning to healthcare.  

During the years of working with other industry leaders, she knew to thrive healthcare needed to adopt proven methods, particularly Malcolm Baldrige's Operational Excellence Framework, Total Management System, Peter Senge's System Thinking, and Organizational Behavior to stay competitive and achieve financial prosperity.  She took the initiative and applied the concepts upon returning as a clinic manager for the Vancouver Clinic, a multispecialty healthcare system, overseeing Primary Care, Same Day Clinic, and the injection room. The results were staggering: increase in revenue, decrease in expenses, increase in client satisfaction, and increase in staff retention.

Overall with over 25 years of experience, Florence Gerber has increased her knowledge to apply tools and techniques unique to each client. This means diagnosing the problem based on symptoms, providing solution ideas, co-creating and implementing a plan of action, and guiding how to pivot as needed to attend to unforeseen circumstances. 

Her career also led her to contribute to government agencies, educational institutions, health care systems, small businesses, and non-profit organizations. Florence Gerber is an educator, coach, consultant, and practitioner allowing her to continue to learn and apply the latest in evidence-based science.

Degrees

Credentials


Advanced Courses


Continuing Education 


Operational Excellence Experience