Credentials

• Malcolm Baldrige National Quality Program Certified Examiner 

• Lean Black Belt Certified

• Six Sigma Green Belt Certified

• Emotional Intelligence Practitioner Certified (EQPC)/Brain Profile Certified (BPC)

• Facilitative Leadership

• Incident Command System

• Certified Quality Assessment Consultant 

• Effective Policies and Procedures

• Diversity, Equity, Inclusion, and Belonging

• Cultural Competence Dialogue Facilitator 

• Relational Leadership 

• Trauma Informed Care

Operational Excellence Experience

• Account Management

• Behavioral Health

• Billing and Accounts Receivable 

• Budget and Financial Management

• Business Development 

• Business Services

• Client Experience and Satisfaction

• Contracts and Credentials

• Daily Business Operations

• Education and Training

• Electronic Health Records

• Emergency Response

• Federally Qualified Health Systems

• General and Trauma Surgeons

• Hospitals

• Human Resources

• Infection Prevention

• Information Technology

• Injection and Immunization 

• Intern and Mentor Programs

• Multi-specialty Dental and Medical Systems

• Orientation and On-boarding 

• Primary and Specialty Care 

• Public Health including Environmental Health and Sexually Transmitted Disease Community Clinic

• Quality Program Design, Development and Sustainability 

• Revenue Cycle

• Recruiting and Hiring

• School-based Health Centers

• Site Visit for Regulatory Compliance and Quality Assurance

• Strategic Planning

Continuing Education 

• American Government

• Business and Public Policy

• Business Law

• Developing Alliances and Partnership

• Ethics

• Human Growth and Development

• Managerial Communication

• Organizational Continued Learning

• Organizational Effectiveness   

• Organizational Management

• Organizational Structure and Design

• Performance and Culture

• Personnel Administration

• Psychology

• Philosophy

• Program Development

• Situational Leadership

• Special Topics in Management

• Valuing Human Capital

Advanced Courses

• Align Generations

• Balanced Scorecard

• Beyond Charisma; Becoming the Most Familiar, Trusted “Face” in Your Community

• Building Better Change: DNA of Well-Being & Peak Performance

• Building Partnership Across Differences

• Constant State of Compliance

• Community Partnership

• Creating Dialogue for Change

• Cultural Competence (facilitator)

• Diversity Conference (attendee and presenter)

• Energizing not Supersize

• Facilitative Leadership

• Healthcare Management

• Healthcare Operations Management